WhatsApp — fastest response
078 302 1405
Send a message any time. I respond personally, usually within a few hours on business days.
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Email
support@taxgnosis.co.za
For longer queries, documents, or formal correspondence. I respond within 3 business days.
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Adele Goosen
Registered Tax Practitioner · Founder of TaxGnosis
SAIT · 19802084
SARS · PR-0006793
Based in · George, Western Cape
SARS · PR-0006793
Based in · George, Western Cape
Business hours: Mon–Fri, 8am–5pm
WhatsApp responses: usually same day
Email responses: within 3 business days
WhatsApp responses: usually same day
Email responses: within 3 business days
What I can help with
TaxGnosis app questions — how to use any feature, what a calculation means, or if something isn't working as expected.
Understanding your tax position — PAYE, provisional tax, commission tax, RA deductions, medical credits, CGT. Plain language, no jargon.
SARS assessments and disputes — if you've received an assessment you don't agree with and need to understand your options.
Estate agent tax queries — commission splits, PAYE vs provisional, standing directives, what to deduct and how.
Firm licensing enquiries — for accounting firms or estate agencies wanting multiple-seat access for their team.
Subscription support — payment issues, access codes, renewals, or anything account-related.
Please note: App support is included with your subscription. Detailed personal tax advice, SARS representation, and tax return preparation are professional services billed separately — I'll let you know upfront if your query falls into that category.